Vivicta partners with ServiceNow to advance AI first enterprise service operations

Vivicta is partnering with ServiceNow to put AI to work across service operations and strengthen intelligent, scalable services across hybrid and multicloud environments. The collaboration strengthens Vivicta’s ability to deliver efficient, resilient and predictable services for organizations operating in complex, business-critical environments.

At the core of Vivicta’s approach is an AI-first model, where artificial intelligence is embedded into the design, operation and continuous improvement of services. With the ServiceNow AI Platform, Vivicta enables customers to benefit from more intelligent workflows, proactive service management and increasingly data-driven operations.

Turning AI into everyday operational impact

As part of the partnership, Vivicta is embedding ServiceNow-based AI capabilities into its application operations to make service delivery more efficient, proactive and continuously improving. By automating routine work, accelerating issue understanding and giving teams instant access to relevant knowledge, AI helps improve resolution times, service quality and operational efficiency for customers.

In practice, this means faster ticket handling through automated summaries, AI-supported resolution suggestions and easier access to relevant knowledge – reducing manual work and enabling teams to focus more on problem-solving, customer support and continuous service improvement.

For customers, this translates into faster response and resolution times, more consistent service quality and smoother, more predictable service experiences. At the same time, operations become more scalable, enabling growth without a corresponding increase in manual workload.

“For us, AI-first is not about adding new tools, but about improving how services are run every day. We integrate AI across our service operations and manage it end-to-end as a continuous capability. This enables lower manual effort and higher service quality, while maintaining control, sovereignty and reliability where they matter most,” says Aki Liimatta, Head of Data Platform Services at Vivicta.

“Vivicta brings strong operational expertise and a clear understanding of business environments. By using the ServiceNow platform as a foundation for workflow automation and service management, together we help organizations modernize operations and work more proactively and efficiently,” says Nina Koivikko, Country Manager Finland & Baltics at ServiceNow.

Building scalable and resilient service operations

The partnership supports Vivicta’s broader transformation towards more proactive and continuously improving service models. By combining AI-driven automation with strong operational governance in its service delivery, Vivicta enables more scalable, reliable, and predictable operations for customers across complex hybrid environments.

The approach is particularly relevant for organizations with high requirements for reliability, scalability and sovereignty, including financial services, manufacturing, energy, and the public sector.

Recognition in the ServiceNow ecosystem

In 2025, Vivicta was recognized as a Leader in ServiceNow Consulting and Implementation Services, following its 2024 recognition as a Rising Star in the ISG Provider Lens™ ServiceNow Ecosystem Partners report.

For more information, please contact: 

Vivicta’s news desk: News@vivicta.com , tel: +358 40 704 1411
 

Vivicta is a trusted Nordic transformation partner making everyday easier through technology. In a world of constant change, we are with our customers, helping unlock new digital opportunities and elevate their business. We provide fit-for-purpose digital solutions to accelerate customers’ transformation. Our 7000+ experts globally drive end-to-end excellence across Data, Automation & AI, Cloud & Infrastructure, ERP & Applications, and Security. With a get-it-done attitude, we commit to deliver elevated impact. www.vivicta.com
 

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