Provet Launches The First All-in-One Veterinary PIMS Built for AI Agents

New native Provet Agents: Ask Provet Agent lets every clinic role ask operational questions about your practice, while the Clinical AI Agent turns spoken consultations into notes, vitals, diagnoses, and orders, giving teams more time for care.

HELSINKI, FINLAND — Provet, the veterinary practice management software used by more than 55,000 veterinary professionals across 45 countries, today unveiled the next era of Provet by launching the first and only all-in-one veterinary practice management system (PIMS) built for AI Agents to help with booking, treating, billing, and managing.

Unlike third-party solutions or PIMS with bolt-on AI modules, Provet Agents are natively built into the Provet platform with full context on the clinic’s records, performance, operations, customer communications, inventory, and permissions. Provet’s AI Agents understand what is happening within a clinic, surfacing important information and - with a human's approval - can take action. Provet brings the core tools of the practice into one place and adds intelligence across every workflow, so teams spend less time managing software and more time delivering care and growing the practice.

"Practice management software has always been manual. You enter the data, then dig through records to get it back. Now we're changing that. Today we launch AI Agents that enter data for you, surface what matters in the moment, and answer on demand," said Charles MacBain, CEO of Nordhealth and Provet.
MacBain added, “In 2005, Provet was the first cloud-based PIMS. In 2015, Provet was the first with an open API because the industry deserved a platform built on openness and choice. Today, our AI Agents mark the beginning of a new era for veterinary practice management: giving every role more time for care, and equipping veterinary professionals with the tools to deliver better care for pets and their parents."

Provet's new agentic AI capabilities

Ask ProvetAgent answers operational questions in plain language - the way a practice manager might ask a colleague - using live practice data about invoices, payments, debt, items and health plans, with more data sources to follow.

Clinical AI Agent, using Provet’s AI Scribe, captures every measurement, diagnosis, medication, and charge spoken during the consultation. The chart and invoice are ready to confirm in one click - no missed charges, forgotten notes, or notes written after hours.

Provet MCP (coming soon) will connect your practice to external AI Agents, including tools like Claude, ChatGPT, and Gemini. Those AI Agents can securely access Provet data and bring back useful practice context, so you can work in your AI tool of choice.

"Saving five minutes per consult adds up when you have 20 to 30 a day," said Dr. Punit Rawal, veterinarian at Fauna Veterinary Clinic. "It helps me get home for my kids' bath time."

Seven core principles, one intelligent platform

To mark the start of Provet's agentic PIMS journey, the company has updated its core principles to reflect its growth and transformation from a cloud-based software provider to an agentic PIMS partner. The updated platform reflects seven core principles:

1. Intelligent. AI built into every workflow, not bolted on. History summarized before every consult, notes and charge capture by Scribe, discharge plans in plain language, business questions answered by Ask Provet.
2. All-in-one. EMR, scribe, payments, messaging, reporting, health plans, inpatient treatment sheets, online booking, and client engagement in one workspace. One login. One bill. One team behind it.
3. Open. A documented REST API. 150+ integrations. 100% data ownership. Build on top of Provet. Leave with your data whenever you want.
4. Simple and powerful. Simple enough to onboard a new nurse in one day. Powerful enough for the most complex cases and groups.
5. Scalable. From single-vet GP clinics to multi-site specialty and enterprise groups with 500+ sites, Provet fits each clinic’s workflow and grows with the business. Migrations done on time, on budget, with data intact.
6. Secure. The only global PIMS that's ISO 27001:2022 certified, with 99.99% uptime and an in-house security team.
7. Independent. Provet sells software. Not lab equipment, not pharmacy distribution, not insurance policies, not supplies. Customers keep their leverage with labs, suppliers, and partners, while Provet stays focused on building the best all-in-one veterinary platform.

With a customer base of more than 3,000 clinics across 45 countries, including some of the largest veterinary groups in the world and independent practices, Provet enters its next era as the leading independent veterinary PIMS.

For further information and to see Provet in action, please visit provet.com/next

Media contact

Michael Gastaldo
VP of Marketing, Provet
michael.gastaldo@nordhealth.com

Provet is the all-in-one veterinary PIMS bringing AI Agents to growing practices and groups ready to move beyond traditional practice management software. It brings the core tools of the practice into one place and adds intelligence across every workflow, so teams spend less time managing software and more time delivering care.

More than 3,000 clinics globally rely on Provet to care for over 20 million animals a year. Founded in 2005, Provet is an open platform with 150+ integrations and 100% customer data ownership. Provet is part of Nordhealth, headquartered in Helsinki, Finland, with offices around the world.

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