OneTwoMarkets Expands Dedicated Senior Account Management Support to 24 Hours
London, United Kingdom, July 21st, 2026, FinanceWire
OneTwoMarkets has announced the expansion of its dedicated senior account management service, extending availability from standard business hours to 24-hour support during active trading days.
Previously, account management assistance was generally available between 09:00 and 17:00 local time. Under the expanded service model, eligible clients can now contact their dedicated senior account manager throughout the day, including during Asian, European, and American market sessions.
The update is intended to improve accessibility for clients across different countries, working schedules, and time zones. Financial markets operate across multiple international sessions, and clients may require account-related assistance outside traditional office hours.
Dedicated senior account managers can assist clients with account onboarding, verification procedures, platform navigation, product information, transaction-related inquiries, educational resources, and coordination with relevant customer support departments.
OneTwoMarkets stated that the expanded availability is particularly relevant for clients who follow the markets during evening hours or prefer to participate in the Asian trading session. Many clients are unable to monitor the markets during regular working hours because of professional, family, or other personal responsibilities.
“Providing 24-hour support is increasingly important because global financial markets can experience significant movement outside standard local business hours,” said Adi Sanjaya, VIP Relationship Manager at OneTwoMarkets. “Some clients prefer to follow the Asian session, while others are only available in the evening after completing their work and daily responsibilities. We also received feedback from clients who wanted greater access to their account managers outside traditional office hours. Extending our availability allows clients to receive account-related assistance during the hours that better match their schedules.”
Adi Sanjaya added that the dedicated account management structure is designed to provide clients with a consistent point of contact who is familiar with their account status, administrative requirements, and previous service inquiries.
The company said that the expanded service forms part of its wider operational development plan, which focuses on improving client communication, service availability, platform accessibility, and coordination between account management and customer support teams.
Dedicated senior account managers provide operational assistance, platform guidance, educational information, and general market-related support. They do not guarantee investment performance or make trading decisions on behalf of clients. All trading decisions remain the responsibility of the individual client.
Extended account management availability does not reduce trading risk or guarantee positive results. Individuals should consider their objectives, experience, financial circumstances, and risk tolerance before engaging in trading activity.
About OneTwoMarkets
OneTwoMarkets is a regulated online trading brand providing access to financial market instruments across forex, commodities, indices, and selected sector-based instruments.The brand operates within a South African financial services framework connected to an authorised Financial Services Provider regulated by the Financial Sector Conduct Authority under FSP No. 46886, with Registration No. 2015/331240/07. Access to services is subject to applicable terms, conditions, account eligibility requirements, service availability, and jurisdictional restrictions.
Contact
Adi Sanjayaclient.support@onetwomarkets.site
Disclaimer. This is a paid press release.